Reviews

Quick service great price

My first choice when I need some minor car services! The staff is very helpful and welcoming. Quick and thorough too! I have never experienced surprise costs at checkout and they are always willing to explain processes in ways I can understand.

Had part I needed! Double what I could have got from Amazon! However, got me in and got me going!

If I could leave a lower review I would. Ed (apparently a manager) took my appointment for Thursday at 12pm. I dropped the vehicle off the night before. I was contacted when they closed on Thursday that my car that went in for an inspection had a check engine light on and that they did not have "a guy for that today". I told them I was disappointed but would want the car back the next day when they got "a guy for that". I was never contacted all of Friday and had to call them myself around 11am on Saturday as they closed that day at 4pm and would not be open on Sunday. I was then told my car had not even been looked at in three days and that it was my fault for having a check engine light on and asking for an inspection. When I expressed being upset by this outrageous fact I was then told I was not going to be "argued with" and he hung up. I then immediately went to get my car away from people who would treat me like this and was told that Ed was the manager and there was nobody else to get this resolved with. Will never go back and will tell anybody who will hear that they should not go to this untrustworthy and irreputable place of business. Also I was given a bill that said they did something and gave it to me for free which is false on its face and added insult to injury.

Poor communication about my car

Got the dreaded nail in the tire, the night before heading out of town. Got me in first thing in the morning, were even kind enough to squeeze my NYS inspection. The staff was exceptionally kind and understanding to everyone who was there waiting. Highly recommend for any service you need.

I am so thankful I ended up at this Dunn Tire. My daughter and I were on a road trip from Buffalo to Pittsburgh to see a concert, and as I was driving one of my tires kept losing air. We ended up at this Dunn Tire as it was closest, and I couldn’t be happier with the service we received. My husband had called before we got there and he explained we were in a hurry to get to a concert. He spoke with Ben and he told him they would definitely help us out. After looking and finding the leak, we decided to get all 4 new tires (not pressured into it, they were needed). Ben kept his word and had me back on the road in about 45 minutes, and we made it to the concert with no problems! Thank you Ben and the whole Dunn Tire team!! I may drive and hour and half again just to do business with you in the future!